Job Description
Sana Search International is seeking smart professionals with a great attitude and Excellent communication skills for Our Client.
Candidates who can join immediately may apply
JOB LOCATION GURGAON- WFO
Designation: Customer Care Specialist (US process)
Roles and Responsibilities of a Customer Care Specialist
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements
Eligibility:
- Graduates
- Candidates who are currently located in Delhi NCR / Gurgaon are eligible
Required Experience
- Freshers
- Excellent communication skills
- Should be flexible to work in rotational shifts
We Offer You
- Salary – 3.50 LPA
- Defined career which offers growth opportunities
- Performance-based incentive program (Depends on Process/Client Alignment )
- Investment in talent development and skills enhancement
- Work-life balance with a 5-day workweek
- Collaborative environment with best-in-class professionals
- Focus on colleague engagement and fun at work
Work mode – WFO (Work from Office)
TO APPLY- WhatsApp or share your resume immediately on below mentioned email ID:
Nabina- 7065126218 /SSI.JOBFORM@GMAIL.COM /
ZEESHAN – sana.searchinternational@gmail.com
Industry: Bpo/ Call Centre
Department: CCE
Role Category: Customer Success, Service & Operations – Other
Role: Customer Service
Employment Type: Full Time, Permanent
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