Managing a team of representatives offering customer support. –
Overseeing the customer service process.
– Resolving customer complaints brought to your attention.
– Creating policies and procedures.
– Planning the training and standardization of service delivery.
– Selecting and hiring new staff.
– Monitoring the work of individual representatives and of the team.
– Conducting quality assurance surveys with customers and providing feedback to the staff.
– Possessing excellent product knowledge to enhance customer support.
– Maintaining a pleasant working environment for your team.
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