Job Description
:We are hiring for Experienced Personnel for Customer care representative /Call Center
Agent – BPO Industry
Responsibilities: • Handling Inbound/ Outbound Calls
• It should be 24*7 Shift (You should be flexible for the same)
• Handling customer queries
• Managing escalations
Requirements: • Excellent English Communication Skills as it would be International Process
• At least 6 months of Experience is required in BPO industry
• You should be flexible with shifts
• You should be immediate joiner
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 – ₹27,000.00 per month
Benefits: • Health insurance Schedule: • 24*7 shift with Rotational shift Ability to commute/relocate:
• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required) Education:
• Bachelor’s (required) Experience:
– To handle Customer queries
– To have an in-depth process and system knowledge
– Quick decisions ability
– Provide superior customer experience on calls to American Express Card Members.
– Provide alternatives and apply superior Service
– Call handling skills to ensure the best possible solutions
– Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.
– Ability to take quick decisions and respond to Customer inquiries –
experience in the inbound/ outbound calling process.
– Customer service background.
QUALIFICATION: –
Graduate. – Strong Interpersonal, Communication and Listening Skills. – Must possess Excellent Verbal Communication.
– Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all…
Hr@9315407525
hr@sanasearchinternational.com