Role & responsibilities
Job Title: Technical Support Associate
Location: Gurgaon, India II Cabs II Meals
Job Description:
We are seeking a highly motivated and customer-focused Technical Support Associate . As a Technical Support Associate, you will be responsible for providing exceptional technical assistance to our valued customers, ensuring their success in cutting-edge software products.
Responsibilities:
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Offer excellent technical support to customers via various channels (phone, email, chat) and assist in resolving their software-related challenges.
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Proactively identify and troubleshoot issues with Computer/ Window & Laptop products, providing prompt and comprehensive solutions.
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Collaborate with internal teams to advocate for customers’ needs and ensure their satisfaction.
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Share best practices and product knowledge with customers to enhance their experience and maximize product utilization.
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Maintain accurate records of customer interactions in the case tracking system.
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Contribute to the development of the knowledge base, sharing insights and solutions for common issues.
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Stay up-to-date with the latest trends in digital technology and Computer/ Window & Laptop products, product updates.
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Required Skills/Qualifications:
Graduate/ Undergraduate with Fresher to Experience One (0 To More Exp) along with Excellent Communication Skills along with sound knowledge of Computer / Laptop or Desktop .
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experience in technical support or customer service, preferably in a software/technology environment.
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Strong problem-solving skills with the ability to analyze and resolve complex technical issues.
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Excellent communication skills, both written and verbal, to effectively engage with customers and internal teams.
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Familiarity with software creative software products (e.g., Photoshop, Illustrator, Premiere Pro) is a plus.
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Basic understanding of computer networks, operating systems, and software installation.
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Enthusiastic team player with the ability to work collaboratively in a fast-paced and dynamic environment.
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Willingness to work in rotational shifts, including weekends, as part of the 24×7 support team.
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Fluency in English is required; proficiency in other languages will be an advantage.
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Desired Candidate Profile:- To apply please Call /Whatsapp -7065126218
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Should be living in Delhi/Ncr /Gurgaon or else who will be willing to relocate to the same Location.
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Perks and Benefits :- To apply please Call /whatsapp – 7065126218
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5 Days Working
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Us Shift timing
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you can also email the resumes to
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hr@sanasearchinternational.com
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cv4language@gmail.com
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or
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visit www.sanasearchinternational.com to apply for this job.
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To apply please Call /whatsapp -7065126218
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Please Note:- No fees / No charges (Free services)