Full job description
Contact HR-@ 9760622274 (Call or Whatsapp your resume)
Email id – sana.searchinternational@gmail.com / cv4lvoiceprofile@gmail.com@gmail.com
IMPORTANT NOTE TO APPLY:
IF YOU ARE INTERESTED IN APPLYING FOR THIS JOB PLEASE SHARE YOUR RESUME ON WHATSAPP WITH (WHATSAPP ONLY NO CALLS PLEASE
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Answer calls, chats & mails with an approach to deliver positive customer satisfaction
· Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
· Focus on First Call/ chat resolution & accurate research initiation
· Maintain internal & client defined quality on calls/ chats/mails
· Understands and contributes positively in meeting client SLAs & targets
· Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
· Take complete ownership of self-learning & development
Role Requirements: –
· 0-3 yrs of Experience for Associate Level
· Prior Customer Service experience would be preferred
· Excellent verbal (voice) and written (chat & email) communication skills with least grammatical errors
· Strong Customer Service Orientation
· Excellent comprehension and articulation of client specific plans and provisions
· Working knowledge of computers (Diploma / short term course)
· Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
Mandatory Requirements:
· Should be fine with Indore Vijay Nagar Location
· Should be able to come for direct face2face interview
· Should be able to join immediately
· Freshers will be considered
Working Days: 6 Days working with Rotational Week off
Notice Period: Immediate
Shift Timings:
· Rotational Shift – Should be flexible to work in Night Shifts.
Job location: INDORE VIJAY NAGAR
Salary
IMPORTANT NOTE TO APPLY:
IF YOU ARE INTERESTED IN APPLYING FOR THIS JOB PLEASE SHARE YOUR
Job Types: Full-time, Permanent, Fresher
Salary: ₹28,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
TO FIX AN INTERVIEW :
Contact HR-@ 9760622274 (Call or Whatsapp your resume)
Email id – sana.searchinternational@gmail.com / cv4lvoiceprofile@gmail.com@gmail.com
NO FEES NO HIDDEN CHARGES