Job description
Roles and Responsibilities
- Conducting customer satisfaction surveys to understand what areas of the company’s services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- curating streamlined email and social media communication mediums for offers, updates and much more
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- At least have 6 month experience with customer service/ BPO
- Required immediate Joiner only.
- 7065126218